CRM

​Customer Relationship Management is an approach that helps
​enterprises manage relationships with existing as well as new
​potential customers. The ultimate goal is to keep client relationships,
customer loyalty and brand value constructed through marketing
strategies. CRM system allows tracking leads, streamlining
processes​ ​and helps in improving ​business relationships to enhance 
corporate performance.

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​BENEFITS OF CRM - MS DYNAMICS 365

Effective Customer Interactions
​
With its unified range of tools and the integration with Outlook, MS Dynamics helps build relationships and boost
interactions with the customers. It offers
​a quality approach to gain sales/marketing insights and improve general business productivity by providing real-time data
​as well as relationship analytics.
​

Team Alliance

​The integration of Dynamics with SharePoint improves team alliance along with providing
the ease of sharing and maintaining the
​relevant documents. Enterprises use the
robust document management system to increase their sales and marketing processes. This requires users to maintain records across different departments. 
​

Easy Scalability

​Cloud CRM provides the required flexibility
​and scalability, which are vital ​in the
modern-day business environment as well as benefits such as the ability to approach enterprise data remotely. Further, implementing on-premise CRM tackles the data security concerns of organizations while using cloud technologies.

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WHY H-TOWN TECHNOLOGIES?

• Streamlining customer service: With our guided support, we ensure the development of your service staff by assigning resources based on service trends that you can monitor in real-time. It helps you resolve issues quickly using data analysis and predictive care.

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• End-to-End Services:  We provide you with professional assistance at all stages of the life cycle and CRM Technology tailored for all the clients' organizational information in one place with MS Dynamics.​
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• Constructive Integration:  Our technical expertise builds custom workflows, approval within CRM to deal with and automate processes that are best for your business. We promise result-oriented development strategies followed by quality deliverables.

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OUR ENGAGEMENTS

Our Experts have provided Consulting Services for Digital Transformations at the following Enterprise

​County of LA (Health and Public Services)
​​
​County of LA (Health and Public Services) provides services to the mental health patients in Los Angeles, County Area. H-Town helped them in the migration to MS Dynamics CRM and now providers use this application to track and submit details of patients. 

Reporting Capability
​
Apart from the ease of viewing and exporting data through spreadsheets, MS Dynamics provides Power BI to gain insights within
an organization's data through
data visualizations and dashboard ​sharing.

Central Repository
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MS Dynamics allows the data collection from clinicians and providers centrally. This data is readily accessible to the County of LA. External contractors and providers have access to portals where they can submit claims and update their details electronically instead of the earlier spreadsheets approach.

Patient Relationship Management
​
 Patient information is stored, updated and visualized through impressive graphics
​within the dashboard of the platform.
​Further, users can easily generate informative reports to analyze the data.

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 Got a Project in mind?

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