In this era of the competitive business world, the term 'differentiation' is a critical and persuasive principle that increases the consumer base. Prioritizing customer service has been always one of the key differentiation strategies for gaining more synergy. It is a key metric for assessing consumer satisfaction, recognizing customer engagement, decreasing churn rate, and increasing sales. Microsoft Dynamics 365 for customer service lets companies enhance their customer engagement and growth. It is a major cloud-based customer relationship management (CRM) solution that improves sales productivity, value-based targeting strategies, Business intelligence and database management.
Microsoft Dot Net is an open source, server-side web application framework created by Microsoft. In today’s world of digitalization, it has become imperative for every business organization to adopt trending modern-day technologies to solve business problems. We are already amid Industry 4.0 and swiftly moving towards Industry 5.0. But it is complex to evaluate which upcoming technologies should be adopted. To get a clearer view, let us analyze the reasons for its importance in Enterprise development.